Shipping / Returns
Ordering Terms / Shipping / Returns
Questions or concerns? Please do not hesitate to contact us via our live chat @_houseofthougt with your order # and we'll get back to you within 1 hour.
Due to COVID19 we apologise for delayed fulfilment and shipping times, we are working to get orders sent out as quickly as possible.
10-12 business days
10 business days
CUSTOMS / DUTIES FEES
House Of Thought is not responsible for any customs/duties fees that may incur with international orders and is not included in the order total at checkout. The recipient is responsible for any and all fees determined by the customs office of their resident country. In the event that an order is returned due to a lack of claim, we will reach out to you via email to have the package shipped out for you again, but the cost of shipping fees will need to be paid for again.
All sales are final. No refunds accepted, no returns honoured. Significantly factory defective items are accepted for exchange within 7 days from which shipment is received. We require that customers notify via our live chat any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition with printed receipts. Exchanges are not available for any product after 7 days.
Due to COVID19 we can not ship to:
Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe.